TCS Next Generation 9-1-1 Technology and Services
Bridging the i2 to i3 technology divide with real solutions for today and tomorrow

Scroll down to view TCS’s current and upcoming solutions.

Seamless NG9-1-1 Migration
TCS has engineered a seamless process that gracefully takes you from an
E9-1-1 platform (TDM) to an NG9-1-1 capable platform (IP). One day you’re Enhanced; the next day you’re Next Generation ready. And the process doesn’t require the call taker, dispatcher, or first responder to do a thing. Then simply choose when you’re ready to accept and process text, photos, video, and other forms of data.

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Watch now
Take a look at the following videos to learn more about TCS’s approach and commitment to making public safety even better through NG9-1-1 technology and services.

 1. TCS: NG9-1-1 strategy
 2. TCS: NG9-1-1 solution
 3. TCS: The Largest 9-1-1 Company You’ve Never Known
 4. TCS: Customer service for PSAPs
 5. TCS: NG9-1-1 standards involvement

APCO Interviews:

 1. Technology challenge for public safety
 2. Interview with APCO President, George Rice
 3. Interview with NENA President, Craig Whittington

Funny APCO 9-1-1 Interviews:

 1. Funny advice for 9-1-1 operators
 2. Funny 9-1-1 theft story
 3. Funny 9-1-1 vacuum cleaner story

Current TCS E9-1-1 and NG9-1-1 Technology and Services (available now)

1. Alternative IP connection points for Voice Service Providers (VSPs)
2. IP-based call routing to PSAPs from any VSP
3. Bridge between selective routers unable to transfer E9-1-1 calls
4. Geo-spatial and address-based routing
5. Location and MSAG validation of coordinates and addresses
6. NG9-1-1 project management

Future TCS NG9-1-1 Technology and Services (launching soon)

1. Text, photo, and video to 9-1-1
2. Other data sources to 9-1-1 (maps, traffic information, and medical emergency records)
3. Advanced alternate route and overflow logic
4. Telematics and sensor data support
5. Remote call-taker support
6. PSAP on-the-fly creation
7. Policy-based routing for technology type or language preference

What Makes TCS Different?

1. Exceptional service from an ISO 9001:2000-certified company. Has the only TL9000 9-1-1 NOC outside of a carrier environment in the USA.
2. National leader in 9-1-1. About half of all wireless and VoIP E9-1-1 calls are served by TCS (120,000 daily).
3. Track record of innovation—over 80 patents already awarded with over 200 more under application.
4. Worldwide leader in text messaging (300 billion messages sent in first half of 2009).
5. Worldwide leader in location-based services (ranked No. 2 by Frost and Sullivan).
6. Transparent operational model; comprehensive online reporting.

NG9-1-1 Today Brochure | TCS VoIP E9-1-1 Solutions Brochure | Wireless 9-1-1 Solutions