SwiftLink® Onsite Technical Engineering Services

In today's competitive environment the cost and time required to hire, train, and retain your technical staff can be a challenge. The challenges increase as the time-to-market window for new services quickly approaches. The most experienced and best-managed network engineering and operations departments often find they need assistance.

TeleCommunication Systems, Inc. (TCS) offers SwiftLink® Onsite Technical Engineering Services to increase or supplement your existing support capabilities quickly and cost effectively with an engineer trained on the latest network technology. Located worldwide, TCS' onsite support staff resolves your network support issues.

Reliable and Efficient Support

With TCS' SwiftLink Onsite Technical Engineering Services support program you are ensured that your deployable communication equipment is running efficiently and without disruption. TCS' support services deliver the cost-effective equipment, resources, and best-practice methodologies you need to resolve your network or hardware issues rapidly and efficiently.

Custom Tailored Services

TCS' SwiftLink Onsite Technical Engineering Services offer a range of services that can be custom tailored to fit your needs, such as:

• Project-based onsite support
• Expert assistance at your facility
• Onsite dedicated engineer(s)
• Spares management
• Return material authorization (RMA) processing
• Real-time transfer of skills and knowledge
• Preventive maintenance checks

Support Methodologies

TCS' proven support methodologies ensure your critical business and operational initiatives are completed cost effectively and with few risks. Some of the key benefits of this service include:

• Improved operational efficiencies
• Providing access to onsite expertise
• Availability of supplementary support teams on short notice
• Achieving real-time knowledge transfer
• Minimizing service disruptions and inventory costs
• Reducing risks associated with upgrades and changes
• Connecting directly to TCS' Research and Development (R&D) and engineering teams
• Staying current with latest product updates

TCS offers a variety of maintenance support contracts, ranging from Basic to Enhanced, as well as Premium. When coupled with an active maintenance contract, your operational costs decrease, and reliability and support increase dramatically.

For more information, please download the brochure below, or contact us at 410-295-1420 or swiftlink@telecomsys.com to schedule a demonstration. 

SwiftLink® Onsite Technical Engineering Services Brochure